Terms of Use

1. Who we are

Diplomat Apartment is the product name used by this service. The team can be reached through the support form. In these terms "we", "us" and "Diplomat Apartment" mean the operator of this site; "you" means you.

Diplomat Apartment is a free social gaming platform. Simulated casino-style play uses free virtual Gold Coins only; there is no real-money wagering, no purchase path and no opportunity to receive money or prizes.

2. Eligibility

1. You must be at least 19 years old and located in Canada.
2. You must not be self-excluded from Diplomat Apartment or subject to a regulatory exclusion that covers social gaming.

3. Your account

One account per person, per household, per device. You are responsible for keeping your password secure and for everything done through your account. Tell us immediately if you think someone else has access.

The information you give us must be accurate and kept up to date. We may ask you to confirm it at any time.

4. Gold Coins

1. Gold Coins are the only currency on Diplomat Apartment. They are a virtual entertainment currency: they have no monetary value, cannot be redeemed for cash, goods or anything else, and are not your property.
2. Gold Coins cannot be purchased. We do not sell coins, we do not operate a shop, and we will never ask you for payment details.
3. Gold Coins cannot be sold, transferred, gifted or exchanged between accounts.
4. We may adjust balances to correct an error, reverse an abusive transaction, or comply with a legal obligation. We will tell you when we do.

5. Playing

Game outcomes are determined by a random number generator on our servers, before any result reaches your device. Our in-house originals are provably fair and can be independently verified; see your security page.

If a round fails to complete because of a technical fault, we will void it and return the stake. We are not liable for losses caused by your own connection dropping mid-round; the server result stands, and open rounds can be resumed.

6. Fair use

You must not:

• Use bots, scripts, automation, or exploit a bug rather than reporting it.
• Open multiple accounts, or collude with other players to manipulate a promotion.
• Interfere with the service or attempt to access another player's account.

7. Suspension and closure

We may suspend or close an account that breaches these terms. Where we do, we will tell you why unless a legal obligation prevents it, and you can appeal through the support form.

You can close your own account at any time from your profile page. Closure is permanent and takes your balance and progress with it.

8. Liability

We provide Diplomat Apartment "as is". We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, and because you never pay us anything, our total liability to you is limited to CAD $100.

9. Changes to these terms

We may update these terms. Material changes will be announced in the product before they take effect. Continuing to use Diplomat Apartment after the effective date means you accept the updated terms.

10. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Support requests and disputes can first be raised through the support form.